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Return & Cancellation Policy

Effective Date: August 1, 2025

Applies To: RebeccaKrugArt.com | Rebecca Krug Art | G Squared Studios | Education and Behavioral Solutions, LLC

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This Return and Cancellation Policy outlines the terms for refunds, rescheduling, and cancellations for services, classes, retreats, and product purchases offered through Rebecca Krug’s professional services.

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1. Therapy Session Cancellation Policy

Therapy services offered through Education and Behavioral Solutions, LLC have the following cancellation terms:

  • You must cancel or reschedule at least 24 business hours before your appointment to avoid a fee.

  • Cancellations made less than 24 hours before the scheduled time will result in a $100 cancellation charge. This charge is not billable to insurance.

  • The only exception is cancellation due to illness or emergency — no exceptions for work conflicts or scheduling issues.

  • If you arrive more than 15 minutes late, the session is considered missed and the $100 fee applies.

  • The cancellation fee will be charged to your credit card on file on the date of service, unless other arrangements have been made.

  • Frequent cancellations or no‑shows (e.g. 3 or more in 6 months or 2 consecutively) may lead to discontinuation of services.

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To cancel or reschedule:

Phone: 507‑213‑9743
Email: rebecca@rebeccakrugart.com

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2. Classes, Retreats, and Workshops

Offered via Rebecca Krug Art and G Squared Studios:
- All payments for classes, retreats, and workshops are non-refundable.
- If you are unable to attend, you may reschedule into a future session of the same offering, subject to availability and advance notice.
- Registrations are non-transferable unless explicitly approved in writing.

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3. Digital Products and Courses

Sold through RebeccaKrugArt.com and G Squared Studios:
- All sales are final — no refunds for digital products, including courses, curriculum guides, worksheets, etc.
- If you experience technical issues accessing your digital purchase, contact us for support.

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4. Physical Products (Art, Kits, Books, etc.)

- All physical item sales (e.g. artwork, kits, books, journals) are final — no returns or refunds.
- If an item arrives damaged or defective, contact us within 7 days of delivery with a description and photo. We may offer a replacement subject to availability.

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5. Contact Information

Rebecca Krug
Education and Behavioral Solutions, LLC
411 Water St. S., Northfield, MN 55057
Phone: 507‑213‑9743
Email: rebecca@rebeccakrugart.com

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